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Path: /home2/outerorb/public_html/industries/telecom.php
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<?php
include '../inc/config.php';
$page_title = "Telecom BPO Services India | Telecommunications Outsourcing | Outer Orbit Technologies";
$page_description = "Outsource telecom operations to Outer Orbit Technologies. Customer care, billing support, technical helpdesk and subscriber acquisition BPO services for telecom companies across India.";
include '../inc/head.php';
?>
<body>
<?php include '../inc/header.php'; ?>
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.bfsi-why-point-text h5 { color: #fff; font-size: 14px; font-weight: 700; margin-bottom: 3px; }
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</style>
<section class="bfsi-hero">
<div class="container" style="position:relative;z-index:2;">
<div class="row justify-content-center">
<div class="col-xl-9 col-lg-11 text-center">
<div class="bfsi-hero-eyebrow"><i class="fa-solid fa-tower-broadcast"></i> Subscriber operations for telecom operators & ISPs</div>
<h1>Telecom BPO Services for<br>Subscriber Operations</h1>
<p class="hero-disc mx-auto">End-to-end outsourcing for telecom operators, ISPs and cable providers — TRAI-compliant, BSS/OSS-integrated and designed for 24/7 subscriber expectations.</p>
<div class="bfsi-hero-chips justify-content-center">
<span><i class="fa-solid fa-user-headset"></i> Subscriber Care</span>
<span><i class="fa-solid fa-network-wired"></i> Technical Support</span>
<span><i class="fa-solid fa-file-invoice-dollar"></i> Billing & Collections</span>
<span><i class="fa-solid fa-arrow-trend-up"></i> Retention & Acquisition</span>
</div>
</div>
</div>
</div>
</section>
<div class="container">
<div class="bfsi-stat-strip">
<div class="bfsi-stat-strip-inner">
<div class="bfsi-stat"><div class="num">5M<span>+</span></div><div class="label">Subscribers supported</div></div>
<div class="bfsi-stat"><div class="num">35<span>%</span></div><div class="label">Churn reduction</div></div>
<div class="bfsi-stat"><div class="num">24<span>/7</span></div><div class="label">Network & subscriber support</div></div>
<div class="bfsi-stat"><div class="num">92<span>%</span></div><div class="label">FCR on billing queries</div></div>
</div>
</div>
</div>
<div class="bfsi-main-section">
<div class="container">
<div class="row g-5">
<div class="col-xl-8 col-12">
<div class="bfsi-intro-block">
<div class="bfsi-intro-photo"><img src="../assets/images/service/05.webp" alt="Telecom BPO Services - Outer Orbit Technologies"></div>
<div class="bfsi-intro-content">
<span class="eyebrow">TRAI-compliant telecom operations</span>
<h2>Subscriber operations BPO for telecom operators, ISPs and cable companies</h2>
<p>India's telecom sector has over 1.2 billion subscribers and subscriber operations complexity grows with every plan change, outage event and regulatory update. Outer Orbit Technologies provides BPO services for telecom operators, ISPs and cable companies — giving you compliant, platform-integrated operations at a cost that beats in-house by up to 35%.</p>
<ul class="bfsi-intro-checks">
<li><i class="fa-solid fa-circle-check"></i> TRAI Consumer Protection Regulations and DoT Sanchar Saathi SOP alignment</li>
<li><i class="fa-solid fa-circle-check"></i> BSS/OSS billing platform integration: BSCS, Amdocs, Comverse, Oracle BRM, Ericsson</li>
<li><i class="fa-solid fa-circle-check"></i> Outage event surge activation in under 30 minutes — 50x volume handled</li>
</ul>
<div class="bfsi-intro-cta">
<a href="../contact.php" class="rts-btn btn-primary">Talk to us</a>
<a href="../services/customer-support.php" class="rts-btn btn-primary" style="background:#fff;color:#073367;border:2px solid #dce9f8;">View related service</a>
</div>
</div>
</div>
<div class="bfsi-content-block">
<div class="bfsi-caps-header"><span class="pre-label">What we handle</span><h2>Core telecom capabilities</h2></div>
<div class="bfsi-caps-grid">
<div class="bfsi-cap-card"><div class="bfsi-cap-icon"><img src="../assets/images/service/05.svg" alt="Subscriber Customer Care"></div><h4>Subscriber Customer Care</h4><p>24/7 inbound subscriber care — plan queries, SIM management, MNP porting, plan changes and multi-channel support via voice, chat and email.</p></div>
<div class="bfsi-cap-card"><div class="bfsi-cap-icon"><img src="../assets/images/service/06.svg" alt="Technical Network Support"></div><h4>Technical & Network Support</h4><p>L1/L2 technical helpdesk, network outage communication, device configuration support and structured escalation to NOC/field teams.</p></div>
<div class="bfsi-cap-card"><div class="bfsi-cap-icon"><img src="../assets/images/service/07.svg" alt="Billing Collections"></div><h4>Billing & Collections</h4><p>Billing dispute resolution, invoice query handling, payment follow-up, collections calling and BSS platform-integrated billing support operations.</p></div>
<div class="bfsi-cap-card"><div class="bfsi-cap-icon"><img src="../assets/images/service/08.svg" alt="Retention Acquisition"></div><h4>Retention & Acquisition</h4><p>Blended inbound-outbound model for subscriber retention, plan upgrades, win-back calling and new subscriber acquisition campaigns.</p></div>
</div>
</div>
<div class="bfsi-why-box">
<h2>Why telecom operators choose Outer Orbit Technologies</h2>
<p>Telecom BPO requires partners with deep regulatory knowledge, platform integration experience and the operational agility to manage outage-driven volume spikes. Our telecom teams are TRAI-trained, BSS/OSS-integrated and built for both steady-state operations and surge events.</p>
<div class="bfsi-why-points">
<div class="bfsi-why-point"><div class="bfsi-why-point-icon"><i class="fa-solid fa-gavel"></i></div><div class="bfsi-why-point-text"><h5>TRAI complaint handling compliance</h5><p>All agents trained on TRAI Consumer Protection Regulations and DoT Sanchar Saathi requirements — complaint timelines, escalation routes and documentation.</p></div></div>
<div class="bfsi-why-point"><div class="bfsi-why-point-icon"><i class="fa-solid fa-server"></i></div><div class="bfsi-why-point-text"><h5>BSS/OSS billing platform integration</h5><p>Integrated with BSCS, Amdocs, Comverse, Oracle BRM, Ericsson and Salesforce CRM — your billing platform, our trained teams.</p></div></div>
<div class="bfsi-why-point"><div class="bfsi-why-point-icon"><i class="fa-solid fa-bolt"></i></div><div class="bfsi-why-point-text"><h5>Outage surge capacity in 30 minutes</h5><p>Activation protocols activate reserve capacity within 30 minutes of an outage alert — we've handled 50x normal volume during major network events.</p></div></div>
<div class="bfsi-why-point"><div class="bfsi-why-point-icon"><i class="fa-solid fa-language"></i></div><div class="bfsi-why-point-text"><h5>Multilingual for all Indian states</h5><p>Subscriber support across all Indian states in regional languages — covering every major telecom circle with native-language agents.</p></div></div>
</div>
<a href="../contact.php" class="bfsi-cta-btn">Start a conversation <i class="fa-solid fa-arrow-right"></i></a>
</div>
</div>
<div class="col-xl-4 col-12">
<div class="bfsi-sidebar-wrap">
<div class="rts-single-wized Categories service">
<div class="wized-header"><h5 class="title">Industries</h5></div>
<div class="wized-body"><ul class="single-categories">
<li><a href="<?php echo $base_url; ?>industries/bfsi.php">BFSI <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/healthcare.php">Healthcare <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/technology.php">Technology <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/retail.php">Retail <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/telecom.php">Telecom <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/travel-hospitality.php">Travel & Hospitality <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/utilities-energy.php">Utilities & Energy <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/government-public-sector.php">Government & Public Sector <i class="far fa-long-arrow-right"></i></a></li>
</ul></div>
</div>
<div class="rts-single-wized download service">
<div class="wized-header"><h5 class="title">Download</h5></div>
<div class="wized-body">
<div class="single-download-area"><img src="../assets/images/service/icon/01.svg" alt="Telecom Brochure"><div class="mid"><h6 class="title">Telecom Brochure</h6><span>Download</span></div><a class="rts-btn btn-primary" href="#"><i class="fal fa-arrow-right"></i></a></div>
<div class="single-download-area"><img src="../assets/images/service/icon/02.svg" alt="Telecom Case Studies"><div class="mid"><h6 class="title">Telecom Case Studies</h6><span>Download</span></div><a class="rts-btn btn-primary" href="#"><i class="fal fa-arrow-right"></i></a></div>
</div>
</div>
<?php include '../inc/quote-form-sidebar.php'; ?>
</div>
</div>
</div>
</div>
</div>
<section class="bfsi-fw-section bfsi-process-bg">
<div class="container">
<div class="bfsi-fw-header"><span class="pre-label">How we launch</span><h2>Our implementation process</h2></div>
<div class="bfsi-timeline">
<div class="bfsi-timeline-step">
<div class="step-num"><span>01</span><h4>Telecom onboarding</h4></div>
<img src="../assets/images/service/12.webp" alt="Telecom Onboarding">
<ul><li>Product, plan and tariff training for all circles</li><li>BSS/OSS system integration and CRM access</li><li>TRAI SOP alignment and complaint handling training</li><li>Supervised soft launch with quality monitoring</li></ul>
</div>
<div class="bfsi-timeline-connector"></div>
<div class="bfsi-timeline-step">
<div class="step-num"><span>02</span><h4>Telecom operations</h4></div>
<img src="../assets/images/service/13.webp" alt="Telecom Operations">
<ul><li>24/7 subscriber care queue management</li><li>Network issue logging and NOC escalation</li><li>Billing dispute resolution and collections calling</li><li>Outbound retention and acquisition campaigns</li></ul>
</div>
</div>
</div>
</section>
<section class="bfsi-fw-section bfsi-services-bg">
<div class="container">
<div class="bfsi-fw-header"><span class="pre-label">Related services</span><h2>Explore our telecom service portfolio</h2></div>
<div class="bfsi-service-chips">
<a href="../services/customer-support.php"><i class="fa-solid fa-headset"></i> Customer Support</a>
<a href="../services/chat-email-support.php"><i class="fa-solid fa-envelope"></i> Chat & Email Support</a>
<a href="../services/customer-experience-outsourcing.php"><i class="fa-solid fa-star"></i> Customer Experience</a>
<a href="../services/back-office-processing.php"><i class="fa-solid fa-folder-open"></i> Back Office Processing</a>
</div>
</div>
</section>
<section class="bfsi-fw-section bfsi-faq-bg">
<div class="container">
<div class="bfsi-fw-header"><span class="pre-label">Common questions</span><h2>Frequently asked questions</h2></div>
<div class="accordion bfsi-faq-accord bfsi-faq-2col" id="accordionFaqTelecom">
<div class="accordion-item"><h2 class="accordion-header" id="tcFaqH1"><button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#tcFaqC1" aria-expanded="true" aria-controls="tcFaqC1">What telecom BPO services do you provide?</button></h2><div id="tcFaqC1" class="accordion-collapse collapse show" aria-labelledby="tcFaqH1" data-bs-parent="#accordionFaqTelecom"><div class="accordion-body">Inbound subscriber care, billing dispute resolution, technical L1/L2 helpdesk, SIM management, MNP porting, plan change processing, outbound retention calling and new subscriber acquisition campaigns.</div></div></div>
<div class="accordion-item"><h2 class="accordion-header" id="tcFaqH2"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#tcFaqC2" aria-expanded="false" aria-controls="tcFaqC2">How do you stay compliant with TRAI regulations?</button></h2><div id="tcFaqC2" class="accordion-collapse collapse" aria-labelledby="tcFaqH2" data-bs-parent="#accordionFaqTelecom"><div class="accordion-body">All agents are trained on the TRAI Consumer Protection Regulations, complaint registration timelines and DoT Sanchar Saathi framework. We maintain complaint documentation and follow escalation routes to the Telecom Ombudsman where required.</div></div></div>
<div class="accordion-item"><h2 class="accordion-header" id="tcFaqH3"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#tcFaqC3" aria-expanded="false" aria-controls="tcFaqC3">Can you handle sudden outage-driven volume spikes?</button></h2><div id="tcFaqC3" class="accordion-collapse collapse" aria-labelledby="tcFaqH3" data-bs-parent="#accordionFaqTelecom"><div class="accordion-body">Yes, our surge activation protocol brings reserve capacity online within 30 minutes of an outage alert notification. We have handled 50x normal contact volume during major network events using IVR-first routing and rapid team mobilisation.</div></div></div>
<div class="accordion-item"><h2 class="accordion-header" id="tcFaqH4"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#tcFaqC4" aria-expanded="false" aria-controls="tcFaqC4">Which BSS/CRM systems are you integrated with?</button></h2><div id="tcFaqC4" class="accordion-collapse collapse" aria-labelledby="tcFaqH4" data-bs-parent="#accordionFaqTelecom"><div class="accordion-body">BSCS, Amdocs, Comverse, Oracle BRM, Ericsson billing platforms and CRM integration with Salesforce, Zoho CRM and HubSpot. We can also work within custom billing portals and operator-specific tools.</div></div></div>
<div class="accordion-item"><h2 class="accordion-header" id="tcFaqH5"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#tcFaqC5" aria-expanded="false" aria-controls="tcFaqC5">How does your blended acquisition and inbound model work?</button></h2><div id="tcFaqC5" class="accordion-collapse collapse" aria-labelledby="tcFaqH5" data-bs-parent="#accordionFaqTelecom"><div class="accordion-body">We operate blended teams that handle inbound subscriber care during peak hours and switch to outbound retention and acquisition calling during off-peak windows — maximising agent utilisation while maintaining SLA compliance on both workstreams.</div></div></div>
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