|
Server : LiteSpeed System : Linux terra.hostitbro.com 5.14.0-611.54.3.el9_7.x86_64 #1 SMP PREEMPT_DYNAMIC Thu May 7 16:31:24 EDT 2026 x86_64 User : outerorb ( 1091) PHP Version : 8.1.34 Disable Function : mail Directory : /home2/outerorb/www/ | |
|
Path: /home2/outerorb/www/faqs.php
Size: 15.69 KB
Permissions: 0666
<?php
include 'inc/config.php';
$page_title = "FAQs | Outer Orbit Technologies BPO & Call Center Ranchi";
$page_description = "Find answers to frequently asked questions about BPO, outsourcing, and call center services from Outer Orbit Technologies Pvt Ltd, Ranchi. Learn more about our solutions and support.";
include 'inc/head.php';
?>
<body>
<?php include 'inc/header.php'; ?>
<?php include 'inc/svc-bfsi-styles.php'; ?>
<section class="bfsi-hero">
<div class="container" style="position:relative;z-index:2;">
<div class="row justify-content-center">
<div class="col-xl-9 col-lg-11 text-center">
<div class="bfsi-hero-eyebrow"><i class="fa-solid fa-circle-question"></i> Have Questions?</div>
<h1>Frequently Asked Questions</h1>
<p class="hero-disc mx-auto">Clear answers to the most common questions about our BPO services, onboarding, pricing, security and support commitments.</p>
<div class="bfsi-hero-chips justify-content-center">
<span><i class="fa-solid fa-list-check"></i> 12 Questions</span>
<span><i class="fa-solid fa-shield-halved"></i> Data Security</span>
<span><i class="fa-solid fa-handshake"></i> Contracts & SLAs</span>
<span><i class="fa-solid fa-headset"></i> Support</span>
</div>
</div>
</div>
</div>
</section>
<div class="container">
<div class="bfsi-stat-strip">
<div class="bfsi-stat-strip-inner">
<div class="bfsi-stat"><div class="num">12</div><div class="label">FAQ answers</div></div>
<div class="bfsi-stat"><div class="num">200<span>+</span></div><div class="label">Active clients</div></div>
<div class="bfsi-stat"><div class="num">10<span>+</span></div><div class="label">Services offered</div></div>
<div class="bfsi-stat"><div class="num">24<span>/7</span></div><div class="label">Support availability</div></div>
</div>
</div>
</div>
<!-- rts faq area start -->
<div class="rts-faq-area rts-section-gap">
<div class="container">
<div class="row">
<div class="col-lg-12 pl--50 pl_md--0 pl_sm--0 mt_md--50 mt_sm--80" data-animation="fadeInUp" data-delay="0.1">
<div class="accordion faq-wrapper-inner-page" id="accordionExample">
<div class="accordion-item">
<h2 class="accordion-header" id="headingOne">
<button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#collapseOne" aria-expanded="true" aria-controls="collapseOne">
01. What services do you offer?
</button>
</h2>
<div id="collapseOne" class="accordion-collapse collapse show" aria-labelledby="headingOne" data-bs-parent="#accordionExample">
<div class="accordion-body">
We provide end-to-end BPO and contact centre solutions including customer support (voice, chat, email), back-office processing, RPO and recruitment services, survey & lead generation, finance & accounting outsourcing, AI-driven digital marketing, and bespoke automation solutions.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingTwo">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseTwo" aria-expanded="false" aria-controls="collapseTwo">
02. How do I request a quote or proposal?
</button>
</h2>
<div id="collapseTwo" class="accordion-collapse collapse" aria-labelledby="headingTwo" data-bs-parent="#accordionExample">
<div class="accordion-body">
Use the contact form, email us at <a href="mailto:<?php echo $company_email; ?>"><?php echo $company_email; ?></a> or call the number listed on our contact page. We start with a short discovery call and can provide a tailored proposal or a pilot engagement depending on your needs.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingThree">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseThree" aria-expanded="false" aria-controls="collapseThree">
03. What pricing models do you support?
</button>
</h2>
<div id="collapseThree" class="accordion-collapse collapse" aria-labelledby="headingThree" data-bs-parent="#accordionExample">
<div class="accordion-body">
We offer flexible pricing including fixed-price projects, per-seat or per‑agent models, time-and-materials and outcome-based pricing. The best model depends on the service type and your business objectives.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingFour">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseFour" aria-expanded="false" aria-controls="collapseFour">
04. How do you protect client data and privacy?
</button>
</h2>
<div id="collapseFour" class="accordion-collapse collapse" aria-labelledby="headingFour" data-bs-parent="#accordionExample">
<div class="accordion-body">
Data security is a priority. We use access controls, encryption where appropriate, secure hosting, and staff training. We sign NDAs and enter data processing agreements with clients. See our Privacy Policy for full details.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingFive">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseFive" aria-expanded="false" aria-controls="collapseFive">
05. What service levels and response times can I expect?
</button>
</h2>
<div id="collapseFive" class="accordion-collapse collapse" aria-labelledby="headingFive" data-bs-parent="#accordionExample">
<div class="accordion-body">
Standard response times are defined in service agreements and SLAs. Typical support responses are within one business hour for critical issues and within one business day for non-critical enquiries. We can tailor SLAs to meet your operational needs.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingSix">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseSix" aria-expanded="false" aria-controls="collapseSix">
06. Do you offer multilingual support?
</button>
</h2>
<div id="collapseSix" class="accordion-collapse collapse" aria-labelledby="headingSix" data-bs-parent="#accordionExample">
<div class="accordion-body">
Yes. We provide support in multiple languages depending on staffing and client requirements. Tell us your language needs during discovery and we will include them in the proposal.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingSeven">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseSeven" aria-expanded="false" aria-controls="collapseSeven">
07. How long is a typical contract term?
</button>
</h2>
<div id="collapseSeven" class="accordion-collapse collapse" aria-labelledby="headingSeven" data-bs-parent="#accordionExample">
<div class="accordion-body">
Contract lengths vary. We offer short-term pilots, month-to-month arrangements for some services and standard 12–24 month agreements for full-scale outsourcing engagements. Terms are negotiable depending on scope and investment.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingEight">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseEight" aria-expanded="false" aria-controls="collapseEight">
08. What does onboarding and transition look like?
</button>
</h2>
<div id="collapseEight" class="accordion-collapse collapse" aria-labelledby="headingEight" data-bs-parent="#accordionExample">
<div class="accordion-body">
Onboarding is a phased process: discovery, knowledge transfer, pilot/run-in, optimisation and full handover. We provide a single point of contact and a project plan to minimise business disruption.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingNine">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseNine" aria-expanded="false" aria-controls="collapseNine">
09. Do you sign non-disclosure agreements (NDAs)?
</button>
</h2>
<div id="collapseNine" class="accordion-collapse collapse" aria-labelledby="headingNine" data-bs-parent="#accordionExample">
<div class="accordion-body">
Yes. We routinely sign NDAs and will include confidentiality and data protection obligations in our contracts to safeguard client information.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingTen">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseTen" aria-expanded="false" aria-controls="collapseTen">
10. How do I escalate a support or service issue?
</button>
</h2>
<div id="collapseTen" class="accordion-collapse collapse" aria-labelledby="headingTen" data-bs-parent="#accordionExample">
<div class="accordion-body">
For support, use the channels listed in your contract or contact our support desk. If an issue requires escalation, your account manager will coordinate an expedited response and provide regular updates until resolution.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingEleven">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseEleven" aria-expanded="false" aria-controls="collapseEleven">
11. Which industries do you support?
</button>
</h2>
<div id="collapseEleven" class="accordion-collapse collapse" aria-labelledby="headingEleven" data-bs-parent="#accordionExample">
<div class="accordion-body">
We have experience across BFSI, healthcare, retail, technology, telecom, travel & hospitality, utilities and government—tailoring processes and compliance controls to industry requirements.
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="headingTwelve">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseTwelve" aria-expanded="false" aria-controls="collapseTwelve">
12. Still have a question?
</button>
</h2>
<div id="collapseTwelve" class="accordion-collapse collapse" aria-labelledby="headingTwelve" data-bs-parent="#accordionExample">
<div class="accordion-body">
If you can’t find the answer here, please reach out via our <a href="<?php echo $base_url; ?>contact.php">contact page</a> or email <a href="mailto:<?php echo $company_email; ?>"><?php echo $company_email; ?></a>. We’ll respond promptly and add useful questions to this page.
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<!-- rts faq area end -->
<?php include 'inc/brand-logos.php'; ?>
<!-- rts cta area start -->
<?php include 'inc/cta-section.php'; ?>
<!-- rts cta area end -->
<?php include 'inc/footer.php'; ?>
<?php include 'inc/common-end.php'; ?>
<div id="side-bar" class="side-bar header-two">
<button class="close-icon-menu"><i class="far fa-times"></i></button>
<?php include 'inc/sidebar.php'; ?>
</div>