📄 File: complaints.php

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<?php $page_title = "Complaints Procedure - DebtClearPlans"; include "includes/header.php"; ?>

<div class="inner-pages-section-area" style="background-image: url(assets/img/all-images/bg/hero-bg1.png); background-position: center; background-repeat: no-repeat; background-size: cover;">
	<div class="container">
		<div class="row">
			<div class="col-lg-12 m-auto">
				<div class="inner-header text-center">
					<h2>Complaints Procedure</h2>
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					<a href="index.php">Home <i class="fa-solid fa-angle-right"></i> <span>Complaints</span></a>
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<div class="faq-inner-section-area sp1">
	<div class="container">
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				<h3>How to complain</h3>
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				<p>We are committed to handling complaints fairly, consistently, and promptly. If you are unhappy with any part of our service, please let us know so we can investigate.</p>

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				<p><strong>Email:</strong> <a href="mailto:hello@debtclearplans.co.uk">hello@debtclearplans.co.uk</a></p>
				<p><strong>Reference:</strong> Please include your full name, contact details, and a summary of your complaint.</p>

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				<h3>Our process</h3>
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				<ul>
					<li>We will acknowledge your complaint as soon as possible</li>
					<li>We will review the information and investigate what happened</li>
					<li>We will provide a written response with our findings and next steps</li>
				</ul>

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				<p>If your complaint relates to a third-party provider we introduced you to, we can help direct you to the correct complaints team.</p>
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<?php include "includes/footer.php"; ?>

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