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Path: /home2/outerorb/public_html/industries/travel-hospitality.php
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<?php
include '../inc/config.php';
$page_title = "Travel & Hospitality BPO Services India | Tourism Outsourcing | Outer Orbit Technologies";
$page_description = "Enhance traveller experience with Outer Orbit Technologies BPO services. Reservations, customer support, back-office and loyalty program management for travel and hospitality brands across India.";
include '../inc/head.php';
?>
<body>
<?php include '../inc/header.php'; ?>
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</style>
<section class="bfsi-hero">
<div class="container" style="position:relative;z-index:2;">
<div class="row justify-content-center">
<div class="col-xl-9 col-lg-11 text-center">
<div class="bfsi-hero-eyebrow"><i class="fa-solid fa-plane-departure"></i> GDS-certified guest operations for travel & hospitality</div>
<h1>Travel & Hospitality BPO<br>Services for Guest Operations</h1>
<p class="hero-disc mx-auto">24/7/365 outsourced operations for hotels, airlines, OTAs and travel management companies — GDS-certified, disruption-ready and built for exceptional guest experiences.</p>
<div class="bfsi-hero-chips justify-content-center">
<span><i class="fa-solid fa-calendar-check"></i> Reservations & Booking</span>
<span><i class="fa-solid fa-concierge-bell"></i> Guest Service</span>
<span><i class="fa-solid fa-award"></i> Loyalty Programs</span>
<span><i class="fa-solid fa-triangle-exclamation"></i> Disruption Management</span>
</div>
</div>
</div>
</div>
</section>
<div class="container">
<div class="bfsi-stat-strip">
<div class="bfsi-stat-strip-inner">
<div class="bfsi-stat"><div class="num">24<span>/7/365</span></div><div class="label">Guest service coverage</div></div>
<div class="bfsi-stat"><div class="num" style="font-size:28px;">GDS<span>-Trained</span></div><div class="label">Amadeus, Galileo, Sabre</div></div>
<div class="bfsi-stat"><div class="num">94<span>%</span></div><div class="label">Guest CSAT score</div></div>
<div class="bfsi-stat"><div class="num">30<span>%</span></div><div class="label">Cost vs. in-house team</div></div>
</div>
</div>
</div>
<div class="bfsi-main-section">
<div class="container">
<div class="row g-5">
<div class="col-xl-8 col-12">
<div class="bfsi-intro-block">
<div class="bfsi-intro-photo"><img src="../assets/images/service/06.webp" alt="Travel & Hospitality BPO Services - Outer Orbit Technologies"></div>
<div class="bfsi-intro-content">
<span class="eyebrow">GDS-certified guest operations</span>
<h2>Travel & hospitality BPO for hotels, airlines, OTAs and travel companies</h2>
<p>The travel and hospitality industry runs on guest experience quality, reservation accuracy and disruption-management capability. Outer Orbit Technologies provides GDS-certified, 24/7/365 BPO services for hotels, airlines, OTAs, travel management companies and cruise operators — delivering exceptional guest service at 30% lower cost than in-house operations.</p>
<ul class="bfsi-intro-checks">
<li><i class="fa-solid fa-circle-check"></i> GDS-certified agents: Amadeus, Galileo, Apollo, Sabre, Worldspan</li>
<li><i class="fa-solid fa-circle-check"></i> OTA backend expertise: Booking.com, Agoda, Expedia, MakeMyTrip, Yatra extranets</li>
<li><i class="fa-solid fa-circle-check"></i> 24/7/365 operations including all public holidays and peak travel seasons</li>
</ul>
<div class="bfsi-intro-cta">
<a href="../contact.php" class="rts-btn btn-primary">Talk to us</a>
<a href="../services/customer-experience-outsourcing.php" class="rts-btn btn-primary" style="background:#fff;color:#073367;border:2px solid #dce9f8;">View related service</a>
</div>
</div>
</div>
<div class="bfsi-content-block">
<div class="bfsi-caps-header"><span class="pre-label">What we handle</span><h2>Core travel & hospitality capabilities</h2></div>
<div class="bfsi-caps-grid">
<div class="bfsi-cap-card"><div class="bfsi-cap-icon"><img src="../assets/images/service/05.svg" alt="Reservations Booking Support"></div><h4>Reservations & Booking Support</h4><p>GDS-based reservation management, booking amendments, cancellations, fare rule queries, seat selection and ancillary service upselling.</p></div>
<div class="bfsi-cap-card"><div class="bfsi-cap-icon"><img src="../assets/images/service/06.svg" alt="Guest Service Centre"></div><h4>Guest Service Centre</h4><p>24/7/365 omnichannel guest support — voice, chat and email — for pre-stay, in-stay and post-stay queries, complaints and feedback management.</p></div>
<div class="bfsi-cap-card"><div class="bfsi-cap-icon"><img src="../assets/images/service/07.svg" alt="Loyalty Program Operations"></div><h4>Loyalty Program Operations</h4><p>Member enrolment, points balance queries, tier status management, redemption processing and loyalty programme campaign support.</p></div>
<div class="bfsi-cap-card"><div class="bfsi-cap-icon"><img src="../assets/images/service/08.svg" alt="Travel Disruption Management"></div><h4>Travel Disruption Management</h4><p>Flight delay and cancellation communication, rebooking, refund processing, hotel relocation coordination and empathetic disruption-scenario handling.</p></div>
</div>
</div>
<div class="bfsi-why-box">
<h2>Why travel brands choose Outer Orbit Technologies</h2>
<p>Travel and hospitality BPO requires partners with GDS certification, disruption-scenario training and the 24/7/365 commitment that the industry demands. Our travel teams are GDS-certified, OTA-experienced and trained on disruption communication protocols that protect your guest relationships when things go wrong.</p>
<div class="bfsi-why-points">
<div class="bfsi-why-point"><div class="bfsi-why-point-icon"><i class="fa-solid fa-plane"></i></div><div class="bfsi-why-point-text"><h5>GDS-certified operations team</h5><p>Amadeus, Galileo, Apollo, Sabre and Worldspan-certified agents — plus PMS experience with Opera, IDS Fortune, Protel, eZee and Hotelogix.</p></div></div>
<div class="bfsi-why-point"><div class="bfsi-why-point-icon"><i class="fa-solid fa-triangle-exclamation"></i></div><div class="bfsi-why-point-text"><h5>Disruption communication training</h5><p>All agents trained on disruption protocols — rebooking priority queues, refund processing, hotel relocation and empathetic communication under pressure.</p></div></div>
<div class="bfsi-why-point"><div class="bfsi-why-point-icon"><i class="fa-solid fa-clock"></i></div><div class="bfsi-why-point-text"><h5>24/7/365 including public holidays</h5><p>True 365-day coverage — no service interruptions on national holidays, peak travel seasons or festival periods when guests need you most.</p></div></div>
<div class="bfsi-why-point"><div class="bfsi-why-point-icon"><i class="fa-solid fa-language"></i></div><div class="bfsi-why-point-text"><h5>Multilingual domestic & international</h5><p>English, Hindi, 6 major regional Indian languages plus Arabic and French via specialist partners for international inbound tourism clients.</p></div></div>
</div>
<a href="../contact.php" class="bfsi-cta-btn">Start a conversation <i class="fa-solid fa-arrow-right"></i></a>
</div>
</div>
<div class="col-xl-4 col-12">
<div class="bfsi-sidebar-wrap">
<div class="rts-single-wized Categories service">
<div class="wized-header"><h5 class="title">Industries</h5></div>
<div class="wized-body"><ul class="single-categories">
<li><a href="<?php echo $base_url; ?>industries/bfsi.php">BFSI <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/healthcare.php">Healthcare <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/technology.php">Technology <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/retail.php">Retail <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/telecom.php">Telecom <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/travel-hospitality.php">Travel & Hospitality <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/utilities-energy.php">Utilities & Energy <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/government-public-sector.php">Government & Public Sector <i class="far fa-long-arrow-right"></i></a></li>
</ul></div>
</div>
<div class="rts-single-wized download service">
<div class="wized-header"><h5 class="title">Download</h5></div>
<div class="wized-body">
<div class="single-download-area"><img src="../assets/images/service/icon/01.svg" alt="Travel Hospitality Brochure"><div class="mid"><h6 class="title">Travel & Hospitality Brochure</h6><span>Download</span></div><a class="rts-btn btn-primary" href="#"><i class="fal fa-arrow-right"></i></a></div>
<div class="single-download-area"><img src="../assets/images/service/icon/02.svg" alt="Travel Case Studies"><div class="mid"><h6 class="title">Travel Case Studies</h6><span>Download</span></div><a class="rts-btn btn-primary" href="#"><i class="fal fa-arrow-right"></i></a></div>
</div>
</div>
<?php include '../inc/quote-form-sidebar.php'; ?>
</div>
</div>
</div>
</div>
</div>
<section class="bfsi-fw-section bfsi-process-bg">
<div class="container">
<div class="bfsi-fw-header"><span class="pre-label">How we launch</span><h2>Our implementation process</h2></div>
<div class="bfsi-timeline">
<div class="bfsi-timeline-step">
<div class="step-num"><span>01</span><h4>Travel onboarding</h4></div>
<img src="../assets/images/service/12.webp" alt="Travel Onboarding">
<ul><li>GDS and PMS platform training for all booking systems</li><li>Brand voice, tone and guest communication alignment</li><li>Reservation workflow, fare rules and ancillary training</li><li>Emergency disruption scenario drills and escalation practice</li></ul>
</div>
<div class="bfsi-timeline-connector"></div>
<div class="bfsi-timeline-step">
<div class="step-num"><span>02</span><h4>Guest service operations</h4></div>
<img src="../assets/images/service/13.webp" alt="Guest Service Operations">
<ul><li>24/7/365 reservation and booking management</li><li>Guest complaint and disruption scenario handling</li><li>Loyalty programme queries and redemption processing</li><li>Post-stay feedback collection and escalation management</li></ul>
</div>
</div>
</div>
</section>
<section class="bfsi-fw-section bfsi-services-bg">
<div class="container">
<div class="bfsi-fw-header"><span class="pre-label">Related services</span><h2>Explore our travel service portfolio</h2></div>
<div class="bfsi-service-chips">
<a href="../services/customer-support.php"><i class="fa-solid fa-headset"></i> Customer Support</a>
<a href="../services/customer-experience-outsourcing.php"><i class="fa-solid fa-star"></i> Customer Experience</a>
<a href="../services/back-office-processing.php"><i class="fa-solid fa-folder-open"></i> Back Office Processing</a>
<a href="../services/chat-email-support.php"><i class="fa-solid fa-envelope"></i> Chat & Email Support</a>
</div>
</div>
</section>
<section class="bfsi-fw-section bfsi-faq-bg">
<div class="container">
<div class="bfsi-fw-header"><span class="pre-label">Common questions</span><h2>Frequently asked questions</h2></div>
<div class="accordion bfsi-faq-accord bfsi-faq-2col" id="accordionFaqTravel">
<div class="accordion-item"><h2 class="accordion-header" id="tvlFaqH1"><button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#tvlFaqC1" aria-expanded="true" aria-controls="tvlFaqC1">Which GDS systems are your agents trained on?</button></h2><div id="tvlFaqC1" class="accordion-collapse collapse show" aria-labelledby="tvlFaqH1" data-bs-parent="#accordionFaqTravel"><div class="accordion-body">Amadeus, Galileo, Apollo, Sabre and Worldspan for airline and travel agency reservations. For hotels, agents are trained on Opera, IDS Fortune, Protel, eZee Absolute and Hotelogix PMS platforms.</div></div></div>
<div class="accordion-item"><h2 class="accordion-header" id="tvlFaqH2"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#tvlFaqC2" aria-expanded="false" aria-controls="tvlFaqC2">How do you handle travel disruption calls?</button></h2><div id="tvlFaqC2" class="accordion-collapse collapse" aria-labelledby="tvlFaqH2" data-bs-parent="#accordionFaqTravel"><div class="accordion-body">All agents complete disruption communication training covering delay and cancellation scenarios, rebooking priority queuing, refund processing timelines, hotel relocation coordination and empathetic communication techniques for distressed travellers.</div></div></div>
<div class="accordion-item"><h2 class="accordion-header" id="tvlFaqH3"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#tvlFaqC3" aria-expanded="false" aria-controls="tvlFaqC3">Can you manage OTA back-office operations?</button></h2><div id="tvlFaqC3" class="accordion-collapse collapse" aria-labelledby="tvlFaqH3" data-bs-parent="#accordionFaqTravel"><div class="accordion-body">Yes, we have experience with the extranet portals of Booking.com, Agoda, Expedia, MakeMyTrip and Yatra — including rate and inventory updates, booking modification processing, review response management and finance reconciliation.</div></div></div>
<div class="accordion-item"><h2 class="accordion-header" id="tvlFaqH4"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#tvlFaqC4" aria-expanded="false" aria-controls="tvlFaqC4">Do you support multilingual guest operations?</button></h2><div id="tvlFaqC4" class="accordion-collapse collapse" aria-labelledby="tvlFaqH4" data-bs-parent="#accordionFaqTravel"><div class="accordion-body">Yes, we support English, Hindi and 6 major regional Indian languages for domestic guests. For international inbound tourism operations, we also support Arabic and French via specialist language partners.</div></div></div>
<div class="accordion-item"><h2 class="accordion-header" id="tvlFaqH5"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#tvlFaqC5" aria-expanded="false" aria-controls="tvlFaqC5">How do you manage seasonal demand spikes in travel?</button></h2><div id="tvlFaqC5" class="accordion-collapse collapse" aria-labelledby="tvlFaqH5" data-bs-parent="#accordionFaqTravel"><div class="accordion-body">We begin capacity planning 4–6 weeks before known peak seasons (summer holidays, Diwali, December). Standard surge reserve of 25% additional capacity can be activated within 24 hours. For emergency events, a 4-hour mobilisation protocol brings additional teams online rapidly.</div></div></div>
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