📄 File: report_general_issue.php

Path: /home2/outerorb/assetradar.outerorbittech.com/user/report_general_issue.php

Size: 3.37 KB

Permissions: 0666

<?php
// Log all errors and exceptions
set_error_handler(function($errno, $errstr, $errfile, $errline) {
  error_log(date('Y-m-d H:i:s') . " - ERROR [$errno] $errstr in $errfile on line $errline\n", 3, __DIR__ . '/../error.log');
  return false;
});
set_exception_handler(function($ex) {
  error_log(date('Y-m-d H:i:s') . ' - EXCEPTION: ' . $ex->getMessage() . "\n", 3, __DIR__ . '/../error.log');
});
require_once __DIR__ . '/../inc/auth.php';
require_once __DIR__ . '/../functions.php';
require_login();
$u = current_user();
$error = '';

if ($_SERVER['REQUEST_METHOD'] === 'POST') {
    verify_csrf();
    $issue_type = $_POST['issue_type'];
    $desc = $_POST['description'];
    $status = 'Pending';
    $screenshot_path = null;
    if (!empty($_FILES['screenshot']['name'])) {
        $target_dir = __DIR__ . '/../assets/screenshots/';
        if (!is_dir($target_dir)) mkdir($target_dir, 0777, true);
        $filename = uniqid('ss_') . '_' . basename($_FILES['screenshot']['name']);
        $target_file = $target_dir . $filename;
        if (move_uploaded_file($_FILES['screenshot']['tmp_name'], $target_file)) {
            $screenshot_path = 'assets/screenshots/' . $filename;
        } else {
            $error = 'Screenshot upload failed.';
        }
    }
    if (!$error) {
  $stmt = $mysqli->prepare('INSERT INTO tickets (item_id, user_id, item_name, issue_type, description, status, created_at, screenshot_path) VALUES (NULL,?,?,?,?,?,?,?)');
  $general_name = '[General Issue]';
  $screenshot_param = $screenshot_path ?? '';
  $created_param = date('Y-m-d H:i:s');
  $stmt->bind_param('issssss', $_SESSION['user_id'], $general_name, $issue_type, $desc, $status, $created_param, $screenshot_param);
        if ($stmt->execute()) {
            $ticket_id = $stmt->insert_id;
            // Notify admins
            $admins = $mysqli->query('SELECT id FROM users WHERE role_slug="admin"');
            while($a = $admins->fetch_assoc()) notify_user($a['id'], 'New general ticket #' . $ticket_id . ' reported by ' . esc($u['name']), $ticket_id);
            $_SESSION['issue_reported'] = true;
            header('Location: dashboard.php?success=1');
            exit;
        } else {
            $error = $stmt->error;
        }
    }
}
include __DIR__ . '/../inc/header.php';
include __DIR__ . '/user_menu.php';
?>
<div class="card p-3 card-hero">
  <h5>Report General Issue (Not Related to Asset)</h5>
  <?php if (!empty($error)): ?><div class="alert alert-danger"><?php echo esc($error); ?></div><?php endif; ?>
  <form method="post" enctype="multipart/form-data">
    <?php echo csrf_field(); ?>
    <div class="mb-3"><label>Issue Type</label>
      <select name="issue_type" class="form-control" required>
        <option>Email Not Working</option>
        <option>Internet Slow/Not Working</option>
        <option>Software Problem</option>
        <option>Other</option>
      </select>
    </div>
    <div class="mb-3"><label>Description</label><textarea class="form-control" name="description" required></textarea></div>
    <div class="mb-3"><label>Screenshot (optional)</label><input type="file" name="screenshot" accept="image/*" class="form-control"></div>
    <button class="btn btn-success">Submit</button>
  </form>
  <!-- Future: Add search/filter for general issues if listing -->
</div>
<?php include __DIR__ . '/../inc/footer.php'; ?>

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