📄 File: vulnerable.php

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<?php $page_title = "Vulnerable Customers Policy - DebtClearPlans"; include "includes/header.php"; ?>

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					<h2>Vulnerable Customers Policy</h2>
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					<a href="index.php">Home <i class="fa-solid fa-angle-right"></i> <span>Vulnerable Customers</span></a>
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				<h3>Our approach</h3>
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				<p>DebtClearPlans is committed to treating every customer fairly and with respect. We recognise that vulnerability can affect how people engage with financial information and decisions.</p>
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				<p>Where a customer may be vulnerable, we aim to provide clear communication, extra time, and practical support so they can make informed decisions without pressure.</p>

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				<h3>What vulnerability can include</h3>
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					<li>Mental or physical health conditions</li>
					<li>Recent bereavement, relationship breakdown, or major life event</li>
					<li>Low confidence with financial terms, digital tools, or paperwork</li>
					<li>Temporary financial shock such as job loss or reduced income</li>
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				<h3>Support we can offer</h3>
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					<li>Plain-English explanations and slower-paced conversations</li>
					<li>Calling back at a more suitable time</li>
					<li>Repeating key points and summarising next steps clearly</li>
					<li>Signposting to free independent debt support where helpful</li>
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				<p>If you need additional support, please tell us when you request your callback so we can adapt our approach.</p>
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